Order cancellation
All orders can be cancelled before it is shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds & Redelivery
Your satisfaction is our first priority. You can request a refund or reshipment for ordered products on below conditions:
– If you did not receive the products within the guaranteed time( 45 days not including 2-5 day processing).
– If you received the wrong item.
– If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and in original package.

We do not issue the refund if:
-Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
-Your order did not arrive due to exceptional circumstances outside the control of Ubeyond (i.e. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment within 14 days.

Exchanges
If for any reason you would like to exchange your product, perhaps for a different size. You must contact us first and we will guide you through the steps.

Please do not send your purchase back unless we agreed you to do so. Please contact us first thing if you are not satisfied with your order. We will try our best to help you and make a satisfied solution. Thank you.